FAQ

WHAT IF I CHANGE MY MIND AFTER ORDERING ONLINE?

Although discouraged, you can cancel your order by contacting us on our helpline within 24 hours. If the order has already been delivered, you will have an option to exchange the product, as the product cannot be refunded once delivered. This facility does not apply to customised items or those made according to your specifications.

ARE MY PERSONAL DETAILS SAFE?

Yes! Your personal details are absolutely secure and are only accessible to our CHS team who make sure that your privacy is always protected.

CAN I MAKE ANY ADDITION OR CHANGE IN MY ORDER BEFORE ITS DELIVERY?

If you need to make a change to an existing order, please call us as soon as possible. Once your order has been confirmed any changes in it, may delay your delivery date.

HOW TO ORDER ONLINE?

You can place your order online by visiting www.crescenthomestore.com. Select the product that you want to purchase and click “Add to Cart”. Choose the desired quantity.

HOW CAN I RECEIVE CONFIRMATION ABOUT MY ORDER?

You will receive a confirmation email regarding your order in which an order number along with all the delivery details will be mentioned.

WHAT DOES THREAD COUNT MEAN?

Thread-count shows the number of threads in a square inch of cloth. Thread-counts when related to bed linen can range from 120 to over 1,000. A standard men’s work shirt would be made using cotton with a thread-count of around 220. A higher thread count means that the fabric is stronger, softer and more luxurious.

HOW LONG DO I NEED TO WAIT FOR DELIVERY?

We aim to deliver your order within 7 days, depending on our stock availability and area where you live. We always confirm your delivery date 3-4 days after the placement of the order. Other than that made to order products might take longer to be delivered as they are customized especially according to your requirements. Again, for personalized orders we will confirm your delivery date within 3-4 days after you have placed the order.

HOW LONG DO I NEED TO WAIT FOR DELIVERY?

We aim to deliver your order within 7 days, depending on our stock availability and area where you live. We always confirm your delivery date 3-4 days after the placement of order. Other than that ‘Made To Order’ products might take longer to be delivered as they are customized specially as per your requirements. Again for personalized orders we will confirm your delivery date within 3-4 days after you have placed the order.

WHAT ARE THE SHIPPING CHARGES?

We offer free delivery on orders amounting Rs. 3,000 and above. For orders under this amount, standard delivery charges will apply.

WHAT IS THE MINIMUM LIMIT TO ORDER?

There is no minimum limit to order.

WHAT HAPPENS IF THE PRODUCTS I HAVE ORDERED OR PAID FOR ARE NOT AVAILABLE?

If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of bank transfer.

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