CHS Return & Exchange Policy
Thank you for shopping at Crescent Home Store. We strive to ensure your satisfaction with every purchase from www.crescenthomestore.com. If you are not completely satisfied, we offer a hassle-free 14-day return and exchange policy to help you with your request.
Return & Exchange Policy
You have 14 calendar days to return or exchange an item from the date you received it.
No further discounts will be applied during sale periods
How to Initiate a Return/Exchange
To make the process as easy as possible, you can initiate a return or exchange request via WhatsApp. Once your request is received, we will initiate the refund process.
Eligibility for Return/Exchange
Since our products are made to order, returns and exchanges are generally applicable when there is an issue at our end, such as a manufacturing defect.
The following conditions must be met:
- The product must be unused and in the same condition in which it was received.
- The product must be in the original packaging.
Accepted Reasons for Return/Exchange
1. Manufacturing defects (faulty or defective items)
2. Incorrect specifications or a product that doesn't meet the mentioned quality standards
3. Product does not match the ordered size, color, or design.
Note: Requests for returns or exchanges due to changes in personal preferences or other reasons not related to product defects are generally not accepted.
Refund Process
If you request an refund within the given time frame, we will:
- Deduct the bank fee and return only the amount received via credit or debit card.
- If a dual payment was made, the payment will be refunded after it is received in the brand account.
Refund Timelines
Refunds will be processed within 7-10 working days after the confirmation of payment receipt.
How to Return/Exchange Products
Please visit your nearest courier office and send the product back to the following address:
Crescent Home Store Sales Team
The Crescent Textile Mills Ltd.
Sargodha Road, Faisalabad,
Punjab - Pakistan.
For any questions or assistance, please contact us via Call/WhatsApp: 03111-247247.