Term & Conditions


Terms and conditions apply to all purchases of products from Crescent Home Store. Please read them carefully. We may vary these terms from time to time and therefore you should go over them before you make a new purchase.


ORDERING
After the order has been placed, our orders are dispatched within 3-4 days and delivered within 7-10 days. In case of a backorder you will be contacted. The mentioned delivery timings are not guaranteed and are just estimates. You will be notified by us about the acceptance of your order.

ORDER CANCELLATION
Once an order is placed, the process starts and cancellation after ordering amounts to wastage. Please place an order only once you’re sure about it. However, cancellation sometimes is inevitable. On that end, it must be done via WhatsApp, email or phone call within 24 hours of order placement.

EXCHANGE POLICY
If you place a claim for an exchange of your purchased product, your new article will be dispatched right after the purchased article is received by our team. Shipment charges will be taken care of by the customer, in accordance with the exchange policy.
We will only be able to exchange any orders within 3 days of the delivery. Accepted Reasons for Exchange:
- Article quantity
- Fabric quality
- Color/design
- Article Size
We are unable to accept returns of articles.

DAMAGES CLAIM
In case of a damaged article, you are requested to inform us about it within 24 hours, to claim an exchange item for your purchased product, and the same article will be delivered at your door by means of our free home delivery service.

INFORMATION REGARDING ONLINE SHOPPING
We always try to make sure that the descriptions and the listed prices provided on our website are correctly updated. However, mistakes are inevitable and they do sometimes happen. We endeavour to resolve them all at our earliest! Also, in case we ever find out any error that has affected your order, we will notify you about it directly. Apart from that, you should also keep in mind that buying goods over the internet gives you a different experience in comparison to buying them from a brand's outlet or store.
For this, you must be aware of the following:
The color of bed sheets as shown on the website will depend on many factors including your display settings.
Size and shape of the sheets may vary in real life in comparison to how they appear on screen. We have also provided dimensions in the description for each of our products. We request you to thoroughly read all the details, of every item, that you are willing to purchase. We reserve the right to withdraw any product from sale at any time. We always try our best to deliver your product on the delivery date as it is decided on the email. But please note that all the delivery dates provided by Crescent Home Store’s customer support department (either via website or through email) are estimates only and delivery dates may vary.

PAYMENT
For standard delivery we will charge from you for Cash on Delivery. We take every reasonable care to ensure that your order is being delivered to you safely. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a Bank Transfer.

DELIVERY
We offer free delivery on orders amounting over Rs. 3,000. For orders under this amount, standard delivery charges will apply.

Crescent Home Store
Sales Team
The Crescent Textile Mills Ltd.
Sargodha Road, Faisalabad. Punjab - Pakistan. 0311-1-247-247
In case of any queries, please call/whatsapp +923111247247.

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